Privacy Policy – Emirates Auto Recovery

Last updated: 19/10/2026

This Privacy Policy explains how Emirates Auto Recovery (“we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit our website at [Insert website URL] or contact us for our services.

We provide car recovery and roadside assistance across the United Arab Emirates. Our services include car recovery, battery jump starts, car door unlock assistance, bike recovery, flat tyre assistance, battery replacement, vehicle repair services, and buying scrap and faulty cars.

By using our website or contacting us, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use our website or share your personal information with us.

1. Key Terms

To keep this policy clear, we use the following terms:

Personal information (also called “personal data”) means any information that identifies you or could reasonably be used to identify you, such as your name or phone number.
Processing means anything we do with personal information, including collecting, storing, using, sharing or deleting it.
Cookies are small text files that a website places on your device to help it work properly or to collect information about how it is used.

2. Who We Are

Emirates Auto Recovery is a car recovery and roadside assistance business based in the United Arab Emirates.

Business name: Emirates Auto Recovery
Registered business address: [Insert business address, if applicable]
Website: [Insert website URL]
Email: [Insert business email address]
Phone/WhatsApp: [Insert business phone number]

We are responsible for the personal information we collect through our website and when you contact us directly.

3. Information We Collect

We only collect the information we need to respond to you and provide the services you request. Depending on how you contact us, this may include the following.

Contact details

Your full name
Your phone number, including your WhatsApp number
Your email address

Location information

The location of your vehicle or the place where you need assistance
Pick-up and drop-off addresses for recovery services
Your live location, if you choose to share it with us (for example, through WhatsApp)

Vehicle details

Vehicle make, model, year and colour
Registration (plate) number
Information about the condition of the vehicle, such as a breakdown, flat tyre, battery problem or accident damage
Photos or videos of your vehicle, if you choose to send them

Service request details

The type of service you need
Notes about your situation or the problem with your vehicle
Preferred times for the service
Records of the services we have provided to you

Information for scrap and faulty car purchases

If you contact us about selling a scrap or faulty car, we may ask for details about the vehicle and its ownership. Where documents are needed to complete a sale or transfer, we will tell you what is required at the time. [Review: list any specific documents you collect, such as vehicle registration (Mulkiya) or identification documents, and confirm how you store them.]

Payment information

[If applicable: Describe how payments are accepted, for example cash, bank transfer or card payment, and what payment information you receive. If you do not process payments through the website, state this clearly.]

Website usage information

When you visit our website, some information may be collected automatically. This can include your IP address, browser type, device type, the pages you visit and the time you spend on them. See Sections 9 and 10 for more about cookies and analytics.

4. How We Collect Information

We collect personal information in the following ways:

Contact forms: When you fill in a form on our website, we receive the details you enter.
Phone calls: When you call us, we note down the details needed to help you, such as your name, location and vehicle problem.
Email: When you email us, we receive your email address and any information you include in your message.
WhatsApp: When you message us on WhatsApp, we receive your phone number, your WhatsApp profile name and anything you send, such as messages, photos or your location.
During a service: Our team may record details about your vehicle and the work carried out while providing a service.
Automatically through our website: Some technical information may be collected through cookies and similar technologies, as described below.

Please only share the information we need. You do not have to provide sensitive personal information to use our services.

5. How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries: We use your contact details to reply to your questions and give you information about our services.
To provide the services you request: We use your location, vehicle details and service request details to send help to the right place and carry out the work.
To communicate with you: We may contact you by phone, email or WhatsApp to confirm bookings, give arrival updates, share quotes or follow up after a service.
To keep records: We keep records of enquiries and completed services for our business administration, accounting and legal obligations.
To process vehicle purchases: If you sell us a scrap or faulty car, we use your information to arrange the purchase, collection and any required paperwork.
To improve our website: We may use website usage information to understand how visitors use our site and to make it work better.
To protect our business and customers: We may use information to prevent fraud, spam or misuse of our website and services, and to resolve disputes.
To meet legal requirements: We may use or keep information where the law requires it, or where a government authority lawfully requests it.

[If applicable: If you plan to send promotional messages or offers, state this here and explain how customers can opt out. If you do not send marketing messages, you may state that you do not use personal information for marketing.]

6. Our Basis for Using Your Information

We aim to process personal information fairly and only for clear and specific purposes. Depending on the situation, we rely on one or more of the following reasons:

To provide a service you have asked for, such as recovering your vehicle or replying to your enquiry.
Your consent, where you have chosen to give it, for example by sharing your live location with us. You can withdraw your consent at any time.
Legal obligations, such as keeping certain business and financial records.
Our legitimate business needs, such as keeping our website secure and improving our services, where these do not override your rights.

7. How We Share Your Information

We do not sell your personal information.

We only share your information where it is needed for the purposes described in this policy. This may include sharing with:

Our team members and service partners: These include drivers, technicians or partner recovery providers who need your details to reach you and carry out the service. [Review: confirm whether you use any subcontracted or partner service providers.]
Service providers who support our business: These may include our website hosting provider, email provider, or IT and maintenance support. They should only use your information to provide their services to us.
Garages or repair workshops, where needed to complete a repair or recovery you have requested. [Review: confirm whether this applies.]
Government authorities, police or regulators, where the law requires it or where we receive a valid legal request.
Professional advisers, such as accountants or legal advisers, where needed for our business.
A new owner of our business, if the business is sold, merged or restructured. Your information would continue to be protected in line with applicable law.

8. Third-Party Services

Our website and communications may rely on services provided by other companies. These third parties have their own privacy policies, and we encourage you to read them.

WhatsApp: If you contact us through WhatsApp, your messages are handled through WhatsApp’s service, which is operated by a third party. Your use of WhatsApp is subject to WhatsApp’s own terms and privacy policy.
Website hosting and WordPress: Our website is built on WordPress and hosted by a third-party hosting provider. [Insert hosting provider name, if you wish to disclose it.]
Plugins and tools: If our website uses plugins for contact forms, spam protection, security, maps or other features, these tools may process some information, such as form entries or IP addresses. [Review: list any plugins or tools that process visitor data.]
Maps and location services: If our website includes embedded maps or location tools, the map provider may collect information about your use of that feature. [Remove if not applicable.]

Our website may also contain links to other websites, including social media pages. We are not responsible for the privacy practices of other websites, so please review their policies before sharing information with them.

9. Cookies and Similar Technologies

Cookies help websites function and can provide information about how visitors use them. Our website may use the following types of cookies:

Essential cookies: These are needed for the website to work properly, such as cookies set by WordPress or our security tools. You cannot switch these off through our website, but you can block them in your browser.
Analytics cookies: If we use analytics tools, these cookies help us understand how visitors find and use our website. See Section 10 for details.
Third-party cookies: If our website includes embedded content, such as maps, videos or chat buttons, the providers of that content may set their own cookies.

[If applicable: If you use advertising or marketing cookies, describe them here. If you do not, you may state that the website does not use advertising cookies.]

Managing cookies

You can control and delete cookies through your browser settings. Most browsers let you block all cookies, block third-party cookies only, or delete cookies when you close your browser.

Please note that blocking some cookies may affect how our website works.

[If applicable: If your website shows a cookie consent banner, explain how visitors can change their cookie preferences at any time.]

10. Website Analytics

We may use website analytics tools to understand how visitors use our website. If we do, these tools may collect information such as:

The pages you visit and how long you stay on them
How you arrived at our website, such as through a search engine
Your general location, such as country or city
Your device type, browser and operating system

We use this information in a summarised form to improve our website. We do not use analytics data to identify you personally.

[Review: If you use an analytics tool, insert its name here and link to its privacy policy. If you do not use any analytics tools, remove this section.]

11. International Data Transfers

Some of the service providers we use, such as hosting, email or messaging services, may store or process information on servers outside the United Arab Emirates.

Where this happens, we aim to use reputable providers and to make sure transfers are handled in line with applicable UAE data protection requirements. [Review: confirm where your website and email data are hosted.]

12. How Long We Keep Your Information

We keep personal information only for as long as we need it for the purposes described in this policy, or as long as the law requires.

As a general guide:

Enquiries that do not lead to a service: We keep these for [Insert period, for example 12 months] and then delete them.
Service and customer records: We keep these for [Insert period] for record-keeping, warranty, dispute and accounting purposes.
Vehicle purchase records: We keep these for [Insert period], or longer if required by law.
Financial and tax records: We keep these for the period required under applicable UAE laws.

When we no longer need your information, we delete it securely or make it anonymous so it can no longer identify you.

13. How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access and disclosure. These steps may include:

Using a secure (HTTPS) connection on our website
Limiting access to personal information to people who need it for their work
Using passwords and access controls on our devices and accounts
Keeping our website, WordPress software and plugins up to date

[Review: confirm the security measures you actually use.]

However, no method of sending or storing information online is completely secure. While we work hard to protect your information, we cannot guarantee its absolute security.

14. Your Privacy Rights

Depending on applicable law, including the UAE Personal Data Protection Law, you may have the right to:

Be informed: Ask what personal information we hold about you and how we use it.
Access your information: Request a copy of the personal information we hold about you.
Correct your information: Ask us to update or correct information that is inaccurate or incomplete.
Delete your information: Ask us to delete your personal information where we no longer need it or have no legal reason to keep it.
Restrict processing: Ask us to limit how we use your information in certain situations.
Object or stop processing: Ask us to stop using your information in certain situations, including for any marketing messages.
Withdraw consent: Withdraw your consent at any time where we rely on it. This does not affect anything we did before you withdrew it.
Request a transfer: Ask us to provide your information in a format that can be transferred elsewhere, where technically possible.

How to make a request

To use any of these rights, please contact us at [Insert business email address]. Please tell us which right you wish to use and include enough detail for us to find your information.

To protect your privacy, we may need to confirm your identity before acting on your request. We will respond within a reasonable time and within any timeframe set by applicable law.

In some cases, we may not be able to fully meet your request. For example, we may need to keep certain records for legal reasons. If so, we will explain why.

Raising a concern

If you are not satisfied with how we have handled your personal information, please contact us first so we can try to resolve the matter. You may also have the right to raise a complaint with the relevant data protection authority in the UAE.

15. UAE Data Protection Laws

We aim to handle personal information in line with applicable UAE data protection laws. This includes Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the UAE Personal Data Protection Law), where it applies to our activities, and any related regulations.

Data protection requirements may change over time as new regulations and guidance are issued. We will review and update this policy where needed.

16. Children’s Privacy

Our website and services are intended for adults. They are not directed at children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [Insert business email address] and we will take steps to delete it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices or the law.

When we make changes, we will post the updated policy on this page and change the “Last updated” date at the top. If the changes are significant, we may also place a notice on our website.

We encourage you to check this page from time to time.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Emirates Auto Recovery

Email: admin@emiratesautorecovery.ae
Phone/WhatsApp: +971 56 910 1718
Address: [Insert business address, if applicable]
Website: emiratesautorecovery.ae/

Please mark your message “Privacy Request” so we can direct it to the right person and respond promptly.